Frequently Asked Questions
How do I register for an account? You can register by clicking on the “Register” link found in the Sign-In area at the top-right of the screen. Once you've registered, you'll be able to upload a logo to be applied to the products you purchase. You will also be eligible for special discounts and promotions. Why do I need to register for an account? If you’re just wanting to buy blank products, or products with the already approved logos, you don’t have to register for an account. However, registering for an account gives you the ability to purchase logo apparel, get special discounts and view your order history. Once you’ve set up your logo, or multiple logos, you will be able to apply them to the products you buy and they’ll always be kept on file for your convenience.
How long does it take to get my order?Most wearables on this site are produced “on-demand” and are not already in inventory with your logo. It takes 7 - 10 business days from order to delivery of your item. Items not requiring a logo may ship quicker. How can I track my order?To track your order, click on the Order Tracking link found in the Sign-In area at the top-right of the page. If you do not have your order number, please contact Order Support and we will help you track your order. How will I know my order has shipped? When your order ships, you will receive an email with the UPS tracking number. Click on the tracking link or visit ups.com to track the status of a shipment. How do I cancel or change my order? Orders placed on Shop.AceImagewear.com are produced on-demand and production starts almost immediately. Orders placed can be canceled within 30 minutes of completing the checkout process by sending an email request to Order Support. Due to the on-demand nature of our production, orders can’t be changed once they have been placed. Is expedited shipping available? Since most items are not stocked, expedited shipping is not available at checkout. If you need your order shipped quickly, please contact Order Support by email. We will assist in expediting your order as quickly as possible or offer alternative product available for faster shipment. Can I place a bulk order and get special pricing? Absolutely. Just contact us by email at Order Support and let us know what you need. We can be priced very competitively when you order in bulk, and we do everything from tee shirts, polos, jackets, hats, and polos, to promotional items, to safety-related items. Just ask and see what we can do for you. Can I return an item? Because items are custom decorated, we cannot accept returns unless the product is damaged or incorrect (color, size, logo, etc.). To initiate a return, contact Order Support. A call tag will be issued to you and once the item has been returned and checked for damage, the new size will be shipped to you or a credit will be issued. We must be notified of a return due to missing, damaged or incorrect merchandise within 30 days. Can I exchange an item? You may exchange an item for a different size, but it must be the same item you ordered, be in new condition and have all tags attached. To initiate an exchange, contact Order Support. A call tag will be issued to you and once the item has been returned and checked for damage, the new size will be shipped to you. We must be notified of your request for an exchange within 30 days. Can I be invoiced for my order instead of paying with a credit card? Yes. To pay for orders via purchase order, please contact New Client Support to set up a PO account.
What are the different ways I can have a logo put on my item? We offer all of the traditional methods of garment embellishment that would be found in an industrial application as well as what you would find in retail: Direct Embroidery Logos, Personalization Text, Emblems and Patches, Screen Print, and Heat Seal. We can consult with you to pick the best method that will result in the most professional appearance of your people and your brand. How much does it cost to set up a logo? There is a one-time charge of $35 to set up a new logo. This one-time charge will be added to your order the first time you purchase an item with the new logo and you will not be charged for decoration on that initial order. That’s right, the decoration on your first order with a new logo is FREE! How do I set up a new logo? When you have chosen a product you wish to buy, you will have the option to choose a logo to apply to the product. Choose the logo option called "Upload a New Logo". You will have the option to upload an image of the logo you'd like to have added to your product and you will be charged a one-time setup fee upon checkout. You may also submit your logo to Customer Support via email. Will I get the chance to approve a new logo before my order is produced?
Yes, we will email you a proof prior to producing your logo product for the first time. Once you have confirmed that the logo is how you want it, we will proceed with your order. Where can I find the personal logos that I have on file? Once a logo has been submitted on an initial order, it will always be available as a logo option when purchasing a product. Simply choose your logo from the logo drop-down selection when selecting a product to add to your shopping cart. You can see a list of all of the logos you have on file by clicking on the My Account link in the Sign In area at the top-right of our site. What are the fees for putting a logo or design on my product? On your initial order, you will be charged a setup fee but there will no decoration fee for your item. Once the initial order has been placed and the setup fee has been charged, a flat-rate decoration fee will be applied to your future orders according to the type of decoration for your logo. The flat-rate decoration fee schedule is as follows:
• Embroidered Logo - $3 per unit
• Personalization - $3 per line of text
• Screen Print - $2.75 per unit, minimum order of 24 pcs
• Heat Seal - $3 per unit
• Emblems or Patches - $4.95 per patch or emblem