Frequently Asked Questions
How do I register for an account?
Existing Alsco customers can register for an account with Allcustomwear.com by clicking on the “Register” link found in the Sign-In area at the top-right of the screen. You will need to provide your email address and a valid Alsco Account Number, and select the local Alsco Branch that is currently providing you service.
Where do I find my Alsco Account ID and Branch Location?
Your Alsco Account ID is the customer number found on your Alsco invoices and statements. The Alsco Branch location is also shown on your invoices and statements and is typically the name of the city where the nearest Alsco facility is located.
Why do I need to register for an account?
If you’re just wanting to buy blank products (without an imprint), you don’t have to register for an account. However, registering for an account with Allcustomwear.com gives you the ability to purchase logo apparel, get special discounts, and view your order history. Once you’ve set up your logo or multiple logos, you will be able to apply them to the products you buy and they’ll always be kept on file for your convenience.
What if I'd like to have my own customized solution that allows my employees to place their orders directly?
Shop.Alsco.com makes purchasing apparel with your logo really easy, but a customized solution can do so much more for your company. Check out the Solutions page to find out more.
How long does it take to get my order?Most wearables on this site are produced “on-demand” by Allcustomwear.com and are not already in inventory with your logo. It takes 7-10 business days from order to delivery of your item. Items not requiring a logo may ship more quickly. You will receive a confirmation notice at the time you place your order from Allcustomwear.com with an order tracking link.
How will I know my order has shipped?
When your order ships, you will receive an email from Allcustomwear.com with the UPS tracking number. Click on the tracking link or visit www.ups.com to track the status of a shipment.
If you have questions about your order or need to initiate a return/exchange, please email help@support.allcustomwear.com.
Please review our exchange policy, prior to emailing, at support.allcustomwear.com .
What are the different ways I can have a logo put on my item?
We offer all of the traditional methods of garment embellishment that would be found in industrial applications as well as what you would find in retail: Direct Embroidery Logos, Personalization Text, Emblems and Patches, Screen Print, and Heat Seal. We can consult with you to pick the best method that will result in the most professional appearance of your people and your brand.
How much does it cost to set up a logo?
There is a one-time charge of $35 to set up a new logo. This one-time charge will be added to your order the first time you purchase an item with the new logo and you will not be charged for decoration on that initial order. That’s right! Decoration on your first order with a new logo is FREE!
How do I set up a new logo?
When you have chosen a product you wish to buy, you will have the option to choose a logo to apply to the product. Choose the logo option called "Upload a New Logo". You will have the option to upload an image of the logo you'd like to have added to your product and you will be charged a one time setup fee upon checkout.
Will I get the chance to approve my logo before my order is produced?
Yes, we will email you a proof prior to producing your logo product for the first time. Once you have confirmed that the logo is how you want it and approved, we will proceed with your order. Where can I find the logos that I have on file? Once a logo has been submitted on an initial order, it will always be available as a logo option when purchasing a product. Simply choose your logo from the logo drop-down selection when selecting a product to add to your shopping cart. You can see a list of all of the logos you have on file by clicking on the My Account link in the Sign-In area at the top-right of our site. What are the fees for putting a logo or design on my product? On your initial order, you will be charged a setup fee but there will no decoration fee for your item. Once the initial order has been placed and the setup fee has been charged, a flat-rate decoration fee will be applied to your future orders according to the type of decoration for your logo. The flat-rate decoration fee schedule is as follows:
Yes, we will email you a proof prior to producing your logo product for the first time. Once you have confirmed that the logo is how you want it and approved, we will proceed with your order. Where can I find the logos that I have on file? Once a logo has been submitted on an initial order, it will always be available as a logo option when purchasing a product. Simply choose your logo from the logo drop-down selection when selecting a product to add to your shopping cart. You can see a list of all of the logos you have on file by clicking on the My Account link in the Sign-In area at the top-right of our site. What are the fees for putting a logo or design on my product? On your initial order, you will be charged a setup fee but there will no decoration fee for your item. Once the initial order has been placed and the setup fee has been charged, a flat-rate decoration fee will be applied to your future orders according to the type of decoration for your logo. The flat-rate decoration fee schedule is as follows:
• Embroidered Logo $3 per unit
• Personalization $3 per line of text
• Screen Print $2.75 per unit, minimum order of 24 pcs
• Heat Seal $3 per unit
• Emblems or Patches $4.95 per patch or emblem