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Products and decoration

What does “OSFA” mean?

OSFA stands for “one size for all.” This applies to items such as hats, bags or notebooks where different size options are not available.

How long does it take to get my order?

Most wearables on this site are produced “on-demand” and are not already in inventory with the Branch logo.. It takes 7-10 business days from order to delivery of your item. Accessories may already be printed and may deliver within 5 days.

What logo options are available?

All items will be embroidered/printed with the approved Branch logo(s). In accordance with Branch's brand guidelines, the color of the logo depends on the color of the item ordered. The logo application (embroidery, screen print, emboss, etc.) depends on the item and is predetermined with Branch and the manufacturer. Additional customization is not available on individual items.

Order tracking

How will I know my order has been received by allcustomwear?

You will receive an email confirmation with your order details immediately after placing an order. This email will include your order number.

How can I track my order?

To track your order, click on the Order Tracking tab above. Input your order number to view the status.

How will I know my order has shipped?

When your order ships, you will receive an email with the UPS tracking number. Visit ups.com to track the status of a shipment.

Payments

How do I pay for my purchase?

Allotment

If you have an allotment, the amount will appear in the upper right corner of the page when you log into your account. This amount will be automatically applied to your order during check out. Any remaining allotment will be available for future purchases. If your purchase exceeds the value of the allotment, you will be prompted to complete your purchase by paying with a personal debit or credit card..

Debit or credit card

You may pay with a debit or credit card for all orders. allcustomwear accepts Visa, MasterCard, American Express, Discover and Diner’s Club cards. The charge will appear on your statement as “allcustomwear”.

Purchase order

Shipping

What service will be used to ship my items?

allcustomwear uses UPS Ground Service as its standard delivery method.

Is expedited shipping available?

Since most items are not stocked, expedited shipping is not available at checkout. I

Is shipping free?

Shipping is estimated based on delivery location at time of checkout.

Will my items ship to my home or to my office/plant?

Please indicate the shipping address you prefer during checkout.

If you have questions about your order or need to initiate a return/exchange, please email help@support.allcustomwear.com. Please review our exchange policy, prior to emailing, at support.allcustomwear.com .

Who manages store.allcustomwear.com/branchgroup?

allcustomwear is the sole owner of the website and is responsible for its management, as well as for the production and shipping of all items ordered through the web store or directly through allcustomwear.

What is the relationship between Branch and allcustomwear?

Branch has selected allcustomwear as a preferred supplier for Branch -branded products and has worked with them to ensure compliance with Branch branding policy, negotiated pricing and quality assurance. Branch is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Please note that all questions related to orders made on the site must be directed to allcustomwear. Branch is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Privacy policy

How does allcustomwear protect my personal information?

All allcustomwear websites are PCI compliant and no credit card information is stored at our company nor do any employees have access to card user information. Credit card transactions are processed by Authorize.net, the leader in online transactions.

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