Products and decoration

• What does “OSFA” mean?

OSFA stands for “one size for all.” This applies to items such as hats, bags or notebooks where different size options are not available.

• How long does it take to get my order?

Most wearables on this site are produced “on-demand” and are not already in inventory with the HydraBed logo. It takes 7-10 business days from order to delivery of your item. Accessories may already be printed and may deliver within 5 days.

•What logo options are available?

All items will be embroidered/printed with the approved HydraBed logo(s). In accordance with Hydra Bed's brand guidelines, the color of the logo depends on the color of the item ordered. The logo application (embroidery, screen print, emboss, etc.) depends on the item and is predetermined with Hydra Bed and the manufacturer. Additional customization is not available on individual items.

Order tracking

• How will I know my order has been received by allcustomwear?

You will receive an email confirmation with your order details immediately after placing an order. This email will include your order number.

• How can I track my order?

To track your order, click on the Order Tracking tab above. Input your order number to view the status.

• How will I know my order has shipped?

When your order ships, you will receive an email with the UPS tracking number. Visit ups.com to track the status of a shipment.

Payments

• How do I pay for my purchase?

Allotment

If you have an allotment, the amount will appear in the upper right corner of the page when you log into your account. This amount will be automatically applied to your order during check out. Any remaining allotment will be available for future purchases. If your purchase exceeds the value of the allotment, you will be prompted to complete your purchase by utilizing payroll deduction or by paying with a personal debit or credit card..

Debit or credit card

You may pay with a debit or credit card for all orders. allcustomwear accepts Visa, MasterCard, American Express, Discover and Diner’s Club cards. The charge will appear on your statement as “allcustomwear”.

Purchase order

For bulk orders, your local procurement team may require that you use a PO number. Please check the order and billing process with your local procurement team before making a bulk order. To set up a PO account, please contact Ruthie Searcy, who will assist you with the process.

Shipping

• What service will be used to ship my items?

allcustomwear uses UPS Ground as its standard delivery method.

• Is expedited shipping available?

Since most items are not stocked, expedited shipping is not available at checkout. If you need your order shipped quickly, please contact Sam Huston. Sam will assist in expediting your order as quickly as possible or offer alternative product available for faster shipment.

• Is shipping free?

Shipping is estimated based on delivery location at time of checkout.

• Is international shipping available?

allcustomwear only ships items for Hydra Bed within the United States.

• Will my items ship to my home or to my office/plant?

Please indicate the shipping address you prefer during checkout.

Returns/exchanges

• Can I return an item?

Because items are custom decorated for Hydra Bed employees, dealers, and customers, allcustomwear cannot accept returns unless the product is damaged or incorrect (color, size, logo, etc.). To initiate a return, contact Mike Joy. A call tag will be issued to you and once the item has been returned and checked for damage, the new size will be shipped to you or a credit will be issued. allcustomwear must be notified of a return due to missing, damaged or incorrect merchandise within 30 days.

• Can I exchange an item?

You may exchange an item for a different size, but it must be the same item you ordered, be in new condition and have all tags attached. To initiate an exchange, contact Mike Joy. A call tag will be issued to you and once the item has been returned and checked for damage, the new size will be shipped to you. allcustomwear must be notified of your request for an exchange within 30 days.

Contact information

• Who can I contact with questions about my order or to cancel an order?

Please contact Mike Joy. Please have your order number available.

• Who can I contact with questions about the Hydra Bed online catalog or product selection?

Please contact Sam Huston.

• Can I special order an item?

For bulk orders of other items, please contact Sam Huston.

• Who manages store.allcustomwear.com/hydrabed?

allcustomwear is the sole owner of the website and is responsible for its management, as well as for the production and shipping of all items ordered through store.allcustomwear.com/hydrabed or directly through allcustomwear.

• What is the relationship between Hydra Bed and allcustomwear?

Hydra Bed has selected allcustomwear as a preferred supplier for Hydra Bed-branded products and has worked with them to ensure compliance with Hydra Bed’s branding policy, negotiated pricing and quality assurance. Hydra Bed is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Please note that all questions related to orders made on the site must be directed to allcustomwear. Hydra Bed is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Privacy policy

• How does allcustomwear protect my personal information?

All allcustomwear websites are PCI compliant and no credit card information is stored at our company nor do any employees have access to card user information. Credit card transactions are processed by Authorize.net, the leader in online transactions.