Products and decoration

• What does “OSFA” mean?

OSFA stands for “one size for all.” This applies to items such as hats, bags or notebooks where different size options are not available.

• How long does it take to get my order?

Most wearables on this site are produced “on-demand” and are not already in inventory with the Woodcraft logo.. It takes 7-10 business days from order to delivery of your item. Accessories with minimum quantities will take longer.

• What logo options are available?

All items will be embroidered/printed with the approved Woodcraft logo(s). In accordance with Woodcraft's brand guidelines, the color of the logo depends on the color of the item ordered. The logo application (embroidery, screen print, emboss, etc.) depends on the item and is predetermined with Woodcraft and the manufacturer. Additional customization is not available on individual items.

Order tracking

• How will I know my order has been received by allcustomwear?

You will receive an email confirmation with your order details immediately after placing an order. This email will include your order number.

• How can I track my order?

To track your order, click on the Order Tracking tab above. Input your order number to view the status.

• How will I know my order has shipped?

When your order ships, you will receive an email with the UPS tracking number. Visit ups.com to track the status of a shipment.

Shipping

• Please note items may ship from more than one location.

• What service will be used to ship my items?

allcustomwear uses UPS Ground Service as its standard delivery method.

• Is expedited shipping available?

Since most items are not stocked, expedited shipping is not available at checkout.

• Is shipping free?

Shipping is estimated based on delivery location at time of checkout.

• Is international shipping available?

allcustomwear ships items for Woodcraft within the United States only.

• Will my items ship to my home or to my office/plant?

Please indicate the shipping address you prefer during checkout.

If you have questions about your order or need to initiate a return/exchange, please email help@support.allcustomwear.com. Please review our exchange policy, prior to emailing, at support.allcustomwear.com .

• Who manages store.allcustomwear.com/woodcraft?

allcustomwear is the sole owner of the website and is responsible for its management, as well as for the production and shipping of all items ordered through the web store or directly through allcustomwear.

• What is the relationship between Woodcraft and allcustomwear?

Woodcraft has selected allcustomwear as a preferred supplier for Woodcraft -branded products and has worked with them to ensure compliance with Woodcraft branding policy, negotiated pricing and quality assurance. Woodcraft is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Please note that all questions related to orders made on the site must be directed to allcustomwear. Woodcraft is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Privacy policy

• How does allcustomwear protect my personal information?

All allcustomwear websites are PCI compliant and no credit card information is stored at our company nor do any employees have access to card user information. Credit card transactions are processed by Authorize.net, the leader in online transactions.