Products and decoration

• What does “OSFA” mean?

OSFA stands for “one size for all.” This applies to items such as hats, bags or notebooks where different size options are not available.

• How long does it take to get my order?

Most wearables on this site are produced “on-demand” and are not already in inventory with the Mansfield logo. It takes 7-10 business days from order to delivery of your item. Accessories may already be printed and may deliver within 5 days.

• What logo options are available?

All items will be embroidered/printed with the approved Mansfield Plumbing logo(s). In accordance with Mansfield Plumbing's brand guidelines, the color of the logo depends on the color of the item ordered. The logo application (embroidery, screen print, emboss, etc.) depends on the item and is predetermined with Mansfield Plumbing and the manufacturer. Additional customization is not available on individual items.

Order tracking

• How will I know my order has been received by allcustomwear?

You will receive an email confirmation with your order details immediately after placing an order. This email will include your order number.

• How can I track my order?

To track your order, click on the Order Tracking tab above. Input your order number to view the status.

• How will I know my order has shipped?

When your order ships, you will receive an email with the UPS tracking number. Visit ups.com to track the status of a shipment.

Payments

• How do I pay for my purchase?

Co-op

Co-op funds can be used to pay for some or all of your purchase. The amount allowed will be at the discretion of your Mansfield Regional Sales Manager and must be approved prior to ordering. Any Orders you wish to place that do not involve a co-op fund request can go through without approval by simply using a credit card for the entire amount due.

1. Select the items you want to purchase & add them to your shopping cart

2. Once you have completed your selections click on your shopping cart and click “click here to generate quotation”

3. E-mail the PDF quote to your Regional Sales Manager for approval, cc: Jessica Mellott. Your Regional Sales Manager will reply with an approval /denial of the request and the amount of co-op funds awarded.

4. Money will be added to your allcustomwear account as a credit. Jessica Mellott will let you know when the funds are available and you can place your order.

5. Log back into your account to use your credit and complete your order. Any amount not covered by the credit on your account must go on a credit card provided by you at checkout.

Payroll Deduction / Employee Sales

Please contact Jessica Mellott for payroll deduction / employee sales at 419-938-1497 or jmellott@mansfieldplumbing.com.

Debit or credit card

You may pay with a debit or credit card for all orders. allcustomwear accepts Visa, MasterCard, American Express, Discover and Diner’s Club cards. The charge will appear on your statement as “allcustomwear”.

Purchase order

For bulk orders, your local procurement team may require that you use a PO number. Please check the order and billing process with your local procurement team before making a bulk order. To set up a PO account, please contact Ruthie Searcy, who will assist you with the process.

If you have questions about your order or need to initiate a return/exchange, please email help@support.allcustomwear.com. Please review our exchange policy, prior to emailing, at support.allcustomwear.com . .

• Who can I contact with questions about the Mansfield Plumbing online catalog or product selection?

Please contact Steve Driscoll.

• Can I special order an item?

For bulk orders of other items, please contact Steve Driscoll.

• Who manages the Mansfield Plumbing store?

allcustomwear is the sole owner of the website and is responsible for its management, as well as for the production and shipping of all items ordered through the store or directly through allcustomwear.

• What is the relationship between Mansfield Plumbing and allcustomwear?

Mansfield Plumbing has selected allcustomwear as a preferred supplier for Mansfield Plumbing -branded products and has worked with them to ensure compliance with Mansfield Plumbing branding policy, negotiated pricing and quality assurance. Mansfield Plumbing is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Privacy policy

• How does allcustomwear protect my personal information?

All allcustomwear websites are PCI compliant and no credit card information is stored at our company nor do any employees have access to card user information. Credit card transactions are processed by Authorize.net, the leader in online transactions.