Frequently Asked Questions

What does “OSFA” mean?

OSFA stands for “one size for all.” This applies to items such as hats, bags or notebooks where different size options are not available.

How long does it take to get my order?

All items on this site are produced “on-demand".. It takes 14-21 business days from order to delivery of your item.

What logo options are available?

All items will be embroidered/printed with the approved Southcoast Health logo. Under Southcoast Health's brand guidelines, the color of the logo depends on the color of the item ordered. The logo application (embroidery, screenprint, emboss, etc.) depends on the item and is predetermined with Southcoast Health and the manufacturer. Additional customization is not available on individual items.

Order tracking

How will I know my order has been received by AllCustomWear?

You will receive an email confirmation with your order details immediately after placing an order. This email will include your order number.

How can I track my order?

To track your order click on the Order Tracking tab. Input your order number to view the status.

How will I know my order has shipped?

When your order ships, you will receive an email with the UPS tracking number. Visit to track the status of a shipment.

Payments and gift cards

How do I pay for my purchase?

Debit or credit card

You may pay with a debit or credit card for all orders. AllCustomWear accepts Visa, MasterCard, American Express, Discover and Diner’s Club cards. The charge will appear on your statement as “AllCustomWear”.


What service will be used to ship my items?

AllCustomWear uses UPS Ground as its standard delivery method.

Is expedited shipping available?

Since most items are not stocked, expedited shipping is not available at checkout.

Is shipping free?

During initial launch, for a specified time period, Southcoast Health will pay the shipping on your order. After the time period expires, all orders will be charged shipping at the UPS published rate.

Will my items ship to my home or to my office/plant?

Please indicate the shipping address you prefer during checkout. Please ensure that it is a safe address to deliver to, as is not responsible for lost or stolen packages.

If you have questions about your order or need to initiate a return/exchange, please email Please review our exchange policy, prior to emailing, at .

Who manages the webstore?

AllCustomWear is the sole owner of the website and is responsible for its management, as well as for the production and shipping of all items ordered through this site.

What is the relationship between Southcoast Health and AllCustomWear?

Southcoast Health has selected AllCustomWear as a preferred supplier for Southcoast Health-branded products and has worked with them to ensure compliance with Southcoast Health's branding policy, negotiated pricing and quality assurance. Southcoast Health is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Privacy policy

How does AllCustomWear protect my personal information?

All AllCustomWear websites are PCI compliant and no credit card information is stored at our company nor do any employees have access to card user information. Credit card transactions are processed by, the leader in online transactions. You will not be marketed to or receive emails from AllCustomWear, except regarding an order made from this website. and the manufacturer.